Privacy Policy & Terms of Service

Effective date: May 25, 2026

This page explains how Homecierge handles information submitted through this website and outlines general terms for using the website and requesting services. This page is provided for general business transparency and should be reviewed by legal counsel before being treated as legal advice.

Privacy Policy

Information we collect

When you contact Homecierge through this website, by email, or by phone, we may collect the information you choose to provide, such as your name, email address, phone number, property location or service area, property notes, service interests, and the contents of your message.

We may also collect basic technical information automatically when you visit the website, such as browser type, device information, pages viewed, referring pages, approximate location, IP address, and similar website usage information.

How we use information

We use the information we collect to:

• respond to inquiries and service requests;
• evaluate whether our services are a good fit for your property;
• schedule consultations, visits, or follow-up communications;
• provide, coordinate, and improve our home watch, property oversight, vendor coordination, and concierge services;
• maintain website security, troubleshoot errors, and understand website performance;
• comply with legal, accounting, tax, insurance, or administrative obligations.

Contact forms, email, and sensitive information

Please do not send highly sensitive information through the website contact form or ordinary email, such as Social Security numbers, bank account numbers, credit card numbers, alarm codes, door codes, medical information, or confidential legal documents. If sensitive property access details are needed, we will coordinate an appropriate method after initial contact.

Cookies and analytics

This website may use cookies or similar technologies for basic website functionality, analytics, performance measurement, and security. The site currently includes Google Analytics, which may collect usage information according to Google’s own terms and privacy practices.

You can usually manage cookies through your browser settings. Disabling cookies may affect some website features.

How we share information

We do not sell personal information. We may share information only as reasonably needed to operate the business, respond to your request, or provide services, including with:

• service providers that help operate the website, email, hosting, analytics, security, or business systems;
• vendors, contractors, or service professionals when coordination is requested or approved;
• insurers, accountants, legal advisors, or other professional advisors;
• government, law enforcement, or other parties when required by law or necessary to protect rights, safety, property, or security.

Data retention

We keep personal information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business records, providing services, resolving disputes, and meeting legal or administrative obligations.

Your choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to legal, security, and business recordkeeping requirements. You may also ask us to stop sending non-transactional communications.

California privacy note

Homecierge is based in California and serves Sonoma County property owners. California residents may have additional privacy rights under applicable California privacy laws, depending on the nature of the information and the business relationship. We do not sell personal information. To make a privacy request, contact us using the information below.

Children’s privacy

This website is intended for adults seeking home watch, property oversight, and concierge services. It is not directed to children, and we do not knowingly collect personal information from children.

Third-party links

This website may link to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites.

Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact

Questions or privacy requests may be sent to:

Homecierge
Email: team@hellohomecierge.com
Phone: (707) 395-5050

Terms of Service

Website use

This website provides general information about Homecierge and its home watch, property oversight, vendor coordination, and concierge services. By using this website, you agree to use it only for lawful purposes and not to interfere with its operation, security, or availability.

No guarantee of service availability

Submitting a contact form, sending an email, or calling Homecierge does not create a client relationship or guarantee that services are available. Service availability may depend on property location, timing, staffing, scope, access requirements, safety considerations, and whether we agree to provide the requested service.

Service scope and separate agreements

Published descriptions and pricing are for general informational purposes. Specific service scope, schedule, property access, pricing, cancellation rights, billing terms, vendor coordination, and responsibilities should be confirmed in a written agreement, proposal, invoice, or other direct communication with Homecierge.

Pricing and third-party costs

Website pricing may change and may not reflect every property condition or request. Larger, more complex, remote, or unusual properties may require custom pricing. Third-party vendor charges, materials, supplies, fuel, groceries, repairs, permits, and similar pass-through costs are generally billed separately unless otherwise agreed in writing.

Vendor and contractor coordination

Homecierge may coordinate with independent vendors, contractors, or service providers at your request. Unless otherwise stated in writing, those third parties are independent businesses and are responsible for their own work, licenses, insurance, pricing, warranties, schedules, and conduct.

Property access and owner responsibilities

Clients are responsible for providing accurate property information, lawful access permissions, gate codes, lockbox instructions, alarm procedures, pet information, parking instructions, HOA or community rules, and any known hazards or special requirements. You are responsible for ensuring that you have authority to request services for the property.

Emergencies

Homecierge may assist with urgent property issues when available, but the website and contact form are not emergency communication channels. For immediate danger, fire, medical emergencies, suspected break-ins, gas leaks, or active water intrusion, contact emergency services, utilities, security providers, or appropriate licensed professionals first.

No professional advice

Information on this website is not legal, insurance, tax, engineering, construction, security, fire-safety, or real estate advice. You should consult qualified professionals for advice specific to your property or circumstances.

Intellectual property

Website text, design, logos, images, graphics, and other content are owned by Homecierge or used with permission, unless otherwise stated. You may view and share the website for personal or business evaluation, but you may not copy, modify, republish, or commercially reuse website content without permission.

Limitation of liability

To the fullest extent permitted by law, Homecierge is not liable for damages arising from website use, website downtime, third-party links, inaccurate user-provided information, or reliance on general website content. Service-related responsibility, if any, will be governed by the written agreement or communication applicable to the specific service.

Changes to these terms

We may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date.

Governing law

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules, unless a separate written agreement says otherwise.